Does my Intro Offer start from the date of purchase or first class?
Your Intro Offer is activated at the date and time of your first class. From then, you'll have 21 days to enjoy unlimited classes at Sonder Pilates.

Do I need to book ahead?
Yes, we recommend booking in advance, as our classes often fill up quickly.

How do I book a class?
Simply download the Momence app, create an account and browse our class timetables.

What if I’m running late?
Our doors are locked at the start of each class, so please arrive at least 5 - 10 minutes early. Unfortunately, late arrivals won't be able to join once class has started.

Are phones allowed?
Mobile phones are welcome in the studio but must not be used during class. Please ensure your phone is on silent and stored with your belongings before class begins.

What time should I arrive?
We ask that you arrive at least 5 - 10 minutes before class. New to Sonder? Arriving 15 minutes early gives us time to introduce you to the studio and your reformer.

What should I wear?
Wear comfortable activewear that allows you to move with ease. Grippy socks are recommended but not required.

What is your cancellation/no-show policy?
You can cancel up to 6 hours before class and your credit will be returned.

Cancellations within 6 hours or no-shows will forfeit the class credit.
Late cancellations will be charged $5 and no-shows will be charged $10.

All cancellations must be made via the Momence app - we’re unable to process these via email, text or DM.

How do I suspend or cancel my membership?
To suspend your membership, email admin@sonderpilates.com.au with your preferred start and end dates and we’ll take care of the rest.

To cancel, please provide two weeks’ notice via email. Once confirmed, you’ll have two final payments and can continue attending classes through to the end of that period.

Can I attend if I’m pregnant?
Yes, we welcome pregnant clients in all trimesters. We recommend checking with your doctor first to ensure regular Pilates classes are right for you.

Please let your instructor know before class that you are pregnant so we can support you with appropriate modifications so you can continue to move comfortably and safely throughout your pregnancy.

Can I attend classes if I’m injured?
If you’re injured, recovering from surgery or managing ongoing pain, please let us know before class. Our instructors can offer adjustments where appropriate, however please choose what feels safe for your body.

Please note that Sonder Pilates is a general group Pilates studio, not a rehabilitation service. For your safety, we may recommend not participating if your injury requires individualised care beyond a group setting.